Questions families ask us

Someone who started using Instagram or Facebook before age 18, is currently under 26, and was diagnosed by and received medical treatment from a licensed professional for body dysmorphia, an eating disorder, mental health harm (depression, severe anxiety), suicidal ideation/attempt/completion, or other physical self-harm. You'll need a valid Social Security number, and no other attorney already handling the claim.

Yes. A parent or legal guardian completes the questionnaire and signs on the child's behalf. A minor can't submit on their own.

Yes — and we are so sorry. A parent or the personal representative of the estate files on their behalf. These claims are handled by our most senior people, gently and personally, at whatever pace your family needs.

Maybe not. Filing deadlines depend on your state, when the injury was diagnosed, when you connected it to social media, and whether your child was a minor at the time. The questionnaire checks this automatically, and our team personally reviews anything close to the line.

Talking is fine. If you've already signed with an attorney for this matter, ethics rules mean we step back — you're already in good hands.

No. The case review is free and attorneys work on contingency — they're paid only from a recovery. You keep 60% of any recovery. If there's no recovery, you owe nothing.

No one can promise a number, and anyone who does is not being straight with you. The first bellwether trial returned a $6 million verdict, and Meta has since agreed to pay 29 states $16.7 billion — but that settlement money goes to the states, not to individual families. Your claim is separate; the outcome depends on the injury, the treatment record, and how the litigation resolves.

Mass tort claims resolve on the court's timeline — often a year or more. We check in with you weekly so you always know where things stand.

You get a text right away confirming NSSX received your claim. A specialist calls within one business day, walks you through the documents needed, and sends the no-cost agreement to sign electronically.

Photo ID, proof of the Instagram or Facebook account (a profile screenshot is enough), the diagnosis or treatment record, and proof of guardianship if your child is a minor. Phone photos are fine — and if you don't have a record, we'll help you request it. You never do this part alone.

Most families never do. Claims are coordinated and typically resolve through settlement programs. If a deposition or examination is ever needed, the attorneys prepare you carefully and stay by your side.

Don't delete anything — the account history is evidence. Keep the account, screenshots, and any messages. It's fine to stop using the app.

The law firms need one to file. We only ask you to confirm you have one — we never collect the number on this site. It's requested later, through the firm's secure system.

Only the NSSX intake team and the law firm handling the claim, and only after you sign a HIPAA authorization you can revoke at any time. Records are encrypted and never sold.

No. NSSX is a veteran-owned intake and referral company. Your claim is handled by licensed attorneys, including court-appointed leadership counsel in the California litigation. Submitting the questionnaire doesn't create an attorney-client relationship until you sign the firm's agreement.